Return policy
Return Policy
Thank you for shopping at Valentique-Shop. We hope you are happy with your purchase. However, if for any reason you are not completely satisfied, you may return the product within 14 days of receiving it.
Return Policy for Health & Beauty Products
Due to the sensitive nature of health and beauty products, we place the highest importance on safety, hygiene, and product integrity. Therefore, the following return policy applies:
-
Non-returnable items: All health and beauty products are excluded from return once purchased. This ensures we uphold strict hygiene and safety standards and minimizes the risk of contamination or tampering.
-
Defective items: If a product arrives damaged or defective, please contact our customer service within 7 days of delivery to receive a replacement or store credit.
-
Exceptions: Some unopened and sealed products may be eligible for return under special circumstances and only after approval from our customer service team.
Contact for support:
Email: info@valentique-shop.com
This policy helps us maintain the highest standards of safety and health for all our customers.
RETURN PERIOD
We offer a 14-day return window in which you may return your order without giving any reason. The 14 days begin from the date you receive your package. Please note: The return must be shipped back to us within these 14 days.
RETURN CONDITIONS
All items must be returned unused, unwashed, with tags attached, and in resaleable condition. Shipping costs are non-refundable.
RETURN SHIPPING COSTS
You are responsible for return shipping costs. These costs vary depending on the courier and country from which you return the item.
RETURN PROCESSING TIME
If you’ve requested an exchange when registering your return, we will begin that process immediately to ensure fast resolution.
We aim to process returns as quickly as possible. Once your returned package arrives at our warehouse, it will be processed within 10 business days. Using the tracking number from your return shipment, you can see when your package arrives. The 10-day processing window begins at that time. You’ll receive a confirmation once the refund has been issued. Please note: It may take up to 3 days for the refund to appear in your bank account.
RETURN FAQ
What if the replacement product is out of stock?
Contact our customer service team for alternatives. If the product you returned is no longer available, we will inform you and find a solution together.
Where can I find my order number to register a return?
Your order number can be found in the confirmation email you received after placing your order. It’s a five-digit code. If you haven’t received the email, our customer service will gladly assist you.
What should I do if my item arrived damaged or defective?
Unfortunately, products can occasionally be damaged during shipping or production. If this happens, we’re here to help. Email us a photo of the issue at info@valentique-shop.com, and our support team will assist you promptly.
What if I want to return something after the return period has passed?
Returns must be made within the 14-day return window. If that’s not possible, we may offer you an exchange or a voucher instead. Contact our customer service to discuss your options.
Contact Details:
VLADAR GROUP LLD
3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH
Email: info@valentique-shop.com
Phone: +447488896038
Company Registration No: OC454967