Refund Policy

Refund Policy – Extended Version

At Valentique-Shop, customer satisfaction is our priority. While the likelihood of needing to return your purchase is under 3%, we offer a hassle-free return process provided your item is unused (for hygiene reasons) and still in its original packaging.

Return Window

Returns are accepted within 60 days from the date of purchase. To initiate a return, please contact us at info@valentique-shop.com, and we’ll provide you with the return address. Return shipping costs will be deducted from your total refund amount.

One of our customer service representatives will guide you through the process, inform you in advance of your eligible refund amount, and answer any questions you may have.

Inspection & Partial Refunds

Returned products that do not meet our inspection criteria may be eligible for a partial refund.
We are not responsible for shipping costs on returned items that are ineligible for a refund or exchange.

Extended Protection Guarantee

If you purchased our Extended Protection Guarantee, you are entitled to a full refund even if the product has been used.

To activate this refund:

  • You must send a video demonstrating the product in use:

    • Fill the bottle with water

    • Press the button

    • Show the electrolysis process taking place

This video is required to initiate the refund.

Damaged or Faulty Items

Please inspect your order upon delivery and contact us within 72 hours if an item is damaged, defective, or incorrect. This allows us to assess the issue quickly and offer a resolution.

Non-Refundable Items

We do not issue refunds for the following items:

  • Lifetime Protection Plan

  • Warranty packages

  • Gift cards

  • Charging cables

  • Apparel

  • Hats

  • Bottle sleeves

  • Shipping & handling fees

Refund Processing

  • All approved refunds will be automatically issued to your original payment method.

  • A team member will notify you once your refund has been processed.

  • Please allow 3–5 business days for your bank or credit card provider to post the refund to your account.

Restocking Fee

Returns of opened items during the return process will be subject to a 15% restocking and recalibration fee. A customer service team member will inform you of this via email.

Contact Information
VLADAR GROUP LLD
3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH
Email: info@valentique-shop.com
Phone: +447488896038
Company Number: OC454967

We’re here to ensure your experience with Valentique-Shop is smooth, safe, and satisfying.